Returns Policy

If for any reason clients are not satisfied with an order, the item(s) can be returned within 14 days for a size/merchandise exchange or refund or store credit.

Return Instructions

  1. Clients must e-mail within 14 days from the delivery date to request a Return Authorization Number (R.A.N.). This e-mail must include Order Number, Item Code(s) of the item(s) to be returned and state if the return is for a size/merchandise exchange or refund;
  2. Returns must be sent with DHL EXPRESS courier. Clients must write the Return Authorization Number on the Airway Bill, on the outside of the box and complete the AirWay Bill as per the instruction in the RAN E-mail. (The Courier will provide the Airway Bill to complete upon pick-up);
  3. Return for a refund or partial refund are at client’s expenses. If you choose for an item exchange you can have a free return, but the item must be of equal or greater value of the returned merchandise. Free Return policy is limited to one exchange;
  4. Refunds will appear on the client’s credit card statement within two billing cycles. (May vary from credit card company to credit card company.). The merchant, however, will make the refund within 14 days from the day he gets back the returned items;
  5. In case the purchased item is still covered by a guarrante, shipping fees are at customer expenses;
  6. The request of return must arrive within 14 days from the receiving day of the R.A.N.;
  7. Cancelled orders should be returned to: OTTICA VIEGI S.r.l, Via Tosco-Romagnola, 2029 - 56021 - Navacchio, PISA, ITALY. All items must be returned unused and in their original condition, as they were shipped from the original delivery country.

Return Terms and Conditions

  1. The returned item(s) must be in the same condition as sent. Sunglasses and other accessories that were sent with original boxes must be returned in these boxes which cannot be used, damaged or altered in any way;
  2. In case of defective or incorrect merchandise, customers must follow the instructions above. OTTICA VIEGI reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees;
  3. All authorized returned merchandise is subject to re-entry inspection at the sole discretion of OTTICA VIEGI based on the condition of the return and/or the non-compliance of the Return Policy a 10% restocking fee may be deducted from the final refund;
  4. OTTICA VIEGI reserves the right to refuse returns that are unauthorized and/or not sent with the same courier from the original shipment as specified in the return instructions. If an unauthorized return is accepted, OTTICA VIEGI will deduct a 10% administrative/re-stocking fee from the refund;
  5. Pick-ups for all authorized returns with OTTICA VIEGI's courier account numbers must originate from the same country of the original shipment.        

Shipping fees 

- In case the customer asks for an exchange, shipping fees are at merchant expenses 

- In case the purchased item is still covered by a guarrante, shipping fees are at customer expenses.

- In case refund, shipping fees are at the customer expenses